SHOPPING QUESTIONS
How can I track my order status?
Once an order is placed, an email will be sent to each customer with the tracking number and instructions on how to track the order after your order has been shipped.
Note: Please give the tracking number 24-48 hours to update.
How long will it take for my order to arrive?
Our warehouse ships orders Monday through Friday from 9am - 4pm MST. Orders placed on Saturday or Sunday will not be shipped until Monday.
Arrival times vary depending on location. Please expect 3-5 business days with standard shipping.
How to contact us:
If you have any questions about your order, please feel free to email us at support@wearotishi.com. We are open Mon-Fri from 9am to 5pm MST.
What are your customer support hours?
We are open Monday-Friday 9am - 5pm MST excluding holidays and weekends.
What payment methods can I use?
We accept all major credit cards, PayPal, and Shop Pay Installments which can all be found at checkout.
RETURN AND EXCHANGE QUESTIONS
How to do a return or an exchange?
You can request a return or exchange by emailing us at support@wearotishi.com. Please check out our returns and exchanges policy or contact support@wearotishi.com with any questions.